In March 2017, I received this inquiry from a concerned wife about her husband's building business:
"Hi, My name is Caroline and I have found your details on the Certified Builders website
My husband Gary started his business around 2 years ago and we have found things have started ramping up quite a bit which is great but my husband does struggle with the business side of things.
He is a great builder who is very dedicated to the physical work, however he is trying to be everything in his business, the boss, the project manager, the person doing the quotes etc etc...
We are still trying to figure out what systems are best, the more time efficient way of working and just generally trying to reduce the stress, which to be honest is really working".
This email was both good and bad. Bad that a dedicated, quality builder was struggling with managing his business and causing stress in the family, but good that his wife took the initiative and reached out to me.