It is normal to have to work hard and put in the hours when starting out on your business ownership journey. What is often also normal, but unnecessary, is for the long hours to continue after years of business ownership. It almost becomes a habit. One becomes conditioned to long hours in the office at…
Executive Summary Many business owners become trapped in day-to-day operations because critical knowledge exists only in their heads. Effective systems allow work to be completed consistently, reduce reliance on key individuals and improve productivity. Well-designed procedures, checklists and workflows create a more scalable business that delivers a consistent customer experience while allowing owners to focus…