I was watching a BBC documentary the other day on reductions in the death and serious incidents rates in surgery and it struck me how the key idea was very applicable to construction. That idea? Simple checklists. The program featured a top surgeon, Dr Atul Gawande from the US who was asked to investigate the death/serious incident…
One of my Facebook followers in the South Island had this video on his Facebook page. Thought it was definitely worth sharing!! Anything else tradies never say?
I was interested to read the recent BRANZ report on small construction firms in NZ. A lot of interesting stuff in there. One statistic I found particularly interesting was a possible source of easy additional profit for construction company owners. That statistic is the number of hours that owners and employees waste each week. Just looking…
By late this year the new consumer protection measures that have been drafted as part of the Building Amendment Act 2013 come into force. Are you ready for this from a practical point of view? Do you have the disclosure documents, checklists and processes established in your business to both comply with the law and…
There are two distinct sides to the health & safety issue in a construction business: ticking the “We have a H&S system” box, and actually making it an active part of daily operations. Paying for an off-the-shelf system and putting a sign up is a good start, but it will do little to prevent accidents…
Anyone who saw Fair Go on the 21st of May would have seen the segment on the Certified builder from Smith & Sons and the unhappy client. The client was complaining about a bad outcome on a building project and also unhappy that Certified Builders was backing the builder and not brokering (read, paying for)…
I started this blog with the intention of focusing on ways in which a business can improve its competitive advantage. To keep on this track this post is about one of the fundamental strategies that provides the cornerstone of developing a sustainable competitive advantage over your competitors. That strategy is, FOCUS. Jim Collins in his…
The Christchurch Press reported yesterday that despite construction being very busy, small to mid sized businesses in the industry are still going bust. See the article here: http://tinyurl.com/my2y4oc Should you be worried? Probably. If not worried, you should at least be aware that things are not all glittering out there and you should look at…
Details matter. Maybe they don’t matter to you, but chances are they matter to your clients, or your prospective clients. And frankly, that’s more important than what your opinion is. Will they notice that typo on page 3 of your proposal? Will they notice you turn up 10 minutes late for the appointment without calling…
The use of an “education based” marketing and sales process can be way more effective than the traditional quotation/negotiation process. This is especially true when your customer is in the residential market and so more emotionally involved with the outcome. By “education based” marketing I mean giving away useful information and advice in the earliest…